Help Center

FAQ - Frequently Asked Questions


How do I make an account?

What if I typed the wrong email address?

What if I forgot my password?

How do I place an order?

When do I enter my discount code?

Can I use multiple discount codes in one order?

Are there any exchange rates?

How secure is my online order?

What payment methods do you accept?

How do I change or cancel my order?

What do I do if I have missing items from my order?

How do I set my shipping address?

Can I change my shipping address after placing an order?


Is my order eligible for free shipping?

When will my order be processed?

How do I track my order?

Will I be charged with customs and taxes?

Why didn't my order come together in one package?

Do you ship outside of the US or Canada?

Why can't I track my order on the website?


What if the items I received are defective, incorrect or damaged?

Have you received my return?

How do I make a return?

Will shipping be covered for my returns?

When will I receive my refund?